Shipping
Delivery
EVRI 2-5 Days
Order Collection is from the salon- located in Eckington, Sheffield. When once your order has been placed, it will be processed and packed. Contact us via instagram @shopexhibitla or email info@exhibitla.co.uk for collection details (times & days). Collection is the next working day; order before midnight and collect the next working day (excluding weekend).
We will aim to have your parcel packed and shipped the same day depending on the time of the order. In some cases please allow 2-3 days for your order to be packed and shipped.
Allow 2-3 days for your order to be dispatched over the weekend and in bad weathers.
Keep an eye on our Instagram for details regarding delivery delays and holidays in which deliveries would be sent after this.
When once the parcel has been processed and dispatched from the salon, it is then the couriers responsibility for any lost / missing / broken items. The couriers offer compensation for losing the parcel.
Exhibit LA ltd are not responsible for any lost or broken items. When we ship the order, the items are always triple checked and packed with love, we would never send a faulty item out.
In this unfortunate case, you will need to send your complaint over to the couriers so they can then deal with the matter.
Returns & Refunds
Returns are only accepted on products- these must be returned within 14 days of receiving unused in original packaging; orders returned which aren't in their original condition will not be refunded or exchanged. In the unlikely event that you receive a faulty product, please contact us via email info@exhibitla.co.uk with your issue and provide us with images and we will assist you further.
Please note: faults must be communicated within 5 days of receiving your product.
Shipping costs for returns must be arranged by yourself initially and will be reimbursed if returns are received in the same condition in which originally dispatched.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without a justification. However, it must be in the same condition that you received it.
Course Bookings
Courses can be booked a minimum of a week in advance, this is due to time required to source and pack kits. Course bookings are non-refundable. In the event you are unable to attend, please email us at info@exhibitla.co.uk to arrange a more suitable date- your payment is transferrable for up to 28 days from the original course date.